Refund policy
Returns, Exchanges & Refund Policy
At Nillarose, we are committed to providing high-quality activewear and ensuring that every customer receives a brand-new, first-hand product.
Returns
For hygiene and health reasons, Nillarose does not accept returns or change-of-mind returns on activewear once an order has been delivered.
We want to ensure that every customer receives a fresh, first-hand product that has not previously been worn, used, or returned by another customer.
For this reason, please make sure you carefully select your size before placing your order. We strongly recommend checking our size guide and your measurements before completing your purchase.
Size Issues – Our 50% Customer Care Offer
We understand that choosing the perfect size online can sometimes be difficult.
If you receive your order and discover that the size is not suitable, you can keep the original item. You do not need to return it.
As a customer-care option, you can purchase another item of the same design in a different size at 50% off.
The 50% discount applies to the replacement item of the same design and is subject to stock availability.
The original item can be kept by the customer and does not need to be returned.
Please contact us at sales@nillarose.com.au before placing your second order so we can assist you with the 50% discount.
This offer is provided to help customers who experience a sizing issue while allowing us to maintain strict hygiene standards for all Nillarose products.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at sales@nillarose.com.au as soon as possible.
Please include your order number and clear photos of the issue so that we can assess it and provide an appropriate solution.
Non-Returnable Items
Due to hygiene considerations, activewear is non-returnable for change of mind, preference, or incorrect size selection.
This includes, but is not limited to:
- Sports bras
- Leggings
- Tops
- Shorts
- Sweatpants
- Other activewear garments
Custom or personalised products are also non-returnable unless they arrive damaged or defective.
European Union Customers
Where applicable, consumer rights under the laws of the country in which the customer resides may apply. Nothing in this policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.
Refunds
Because we do not accept change-of-mind returns, refunds are generally not available for incorrect size selection, change of mind, or personal preference.
If an item is confirmed to be defective, damaged, or incorrectly supplied, we will assess the issue and, where appropriate, provide a suitable remedy in accordance with applicable consumer law.
Contact Us
If you have any questions about your order, sizing, or this policy, please contact us at:
We appreciate your support and want every Nillarose customer to have a great shopping experience. Please check our size guide carefully before ordering to help ensure you select the right size the first time.